what is the definition of primary goal of editing in essay?

What is the difference between editing and revising an essay? Let's try to answer this question. Very often students mix the two phenomena. However, there is a fundamental difference between them.

what is the definition of primary goal of editing in essay?

Practically any essay editors providing services for students are well aware of the difference between editing and revising a text. You don't have to go into all the intricacies of working with essays at all if you would like to entrust the work to specialists. However, understanding the differences between editing and revision can be helpful to any educated person in any case.

What is text editing?

Editing includes checking for text accuracy, consistency in usage and markup, and errors on the side of the text. Errors in the use of capitalization, punctuation, and spelling should also be corrected during editing. Editors also check for consistency and accuracy in references, charts, illustrations, headings, footnotes, page numbers, etc. Editors make sure that the editor and writer do not miss anything. It is the editor who is responsible for the overall quality of the text since the text has already been reviewed and corrected before it was typed.

What is text revision?

Revision of the text material is a change in structure, form and, most importantly, content. Revision is aimed at changing the text as such, at changing the logic of the presentation of the material. When revising, the main element of the work is not the text block, as such, but the text contained in this block. As a rule, revising the text of an essay implies making significant changes in it.

What might the revision change in the text?

Probably nothing, as strange as that may sound. If the author does not disclose a topic in the text, it is unlikely that an editor will be able to do so. But if the author of the material "covers up" the meaning and logic of the text with some verbal redundancy and repetition, then the editor will clear it all up, simplify it, and show the reader what the text was written for.

When revising the text of an essay, the first thing to look at is:

  • Correcting gross stylistic and factual errors;
  • Improvement and construction of the internal logic of the text;
  • Coherence and consistency of the presentation of the material.

Basic text revision techniques:

-Reading aloud will allow you to find errors, irregularities in rhythm, and tautology. Read the text aloud several times, and the language itself will stumble on a misspelled sentence;

-Reading from the end of the piece will allow you to perceive each phrase separately, without slipping into the meaning of the text. This way you will clean up each sentence more thoroughly;

-Ask a friend to read your work. People's perceptions are different and the other person will notice flaws;

-Read the text after a break. Taking a break will help you look at the work with different eyes. Your brain will forget how you worked on the text and see what you didn't notice or missed before.

-Reviewing should be done the day after the first reading of the text. Then the words become fresher, it will be easier to identify mistakes and part with unnecessary words. If possible, you can put the essay "on the desk" for a week, so that you can forget its content. After a week, read it again. Now you will have an opportunity to rethink the content of the essay.

We hope that our short article was able to answer all of our readers' questions. If you want to order essay editing or revision services, you can always do it on our website.

This article is devoted to ITIL 4 Foundation PDF (IT Infrastructure Library) – a library of best practices for the provision of IT services, which has become the de facto standard today – a generally recognized standard for managing the maintenance of information systems.

What is ITIL 4 Foundation

Modern problems of consumption of IT services

Over the past two decades, information technology has had a great impact on business processes in a wide variety of companies. The emergence of personal computers, business applications, local and global networks has led to radical changes in many areas of business. Under these conditions, the quality of IT services provided to companies is of great importance.

The achievement of business goals by companies today depends to a large extent on the effective use of information technology and on the provision of quality IT services that meet business goals, customer requirements and expectations, while more and more attention has recently been paid not to develop IT solutions (for example, business applications), but the management of services for their maintenance, which guarantees high availability of the solution for end users. At the same time, in the life cycle of IT solutions, their operation accounts for 70 to 80% of the time and financial resources, and only 2-30% of the time and funds are spent on the development (acquisition) and implementation of the product.

ITIL 4 Foundation PDF

Note that today the leaders of many companies are dissatisfied with the quality of IT services provided by their own IT departments. There are many reasons for this. IT projects are far from being always completed within the given timeframe and budget, and post-project support often negates the efforts made to implement projects. The issues of organizing the processing of requests from users and heads of departments by IT departments, introducing changes in the presence of constant operation of existing corporate information systems, efficient use of resources of IT departments – this is not a complete list of problems faced by consumers of IT services. It's no secret that corporate executives often see the IT department as a bottomless pit into which huge amounts of money are thrown, while IT professionals from all other departments often seem like whimsical and impatient children demanding immediate miracles.

Addressing these issues requires a structured approach to IT service management to make IT efficient and effective. This approach is called IT Service Management (ITSM), and its main principle is to consider the IT service as a unit that is constantly focused on the needs of its users and solving changing problems, while quantifying both the level of quality achieved and the resources used is available. This principle of organizing activities is applicable to companies of any size and does not depend on whether the IT service is part of the company or is an external IT service provider.

Desktop or laptop? A desktop computer has many advantages: it's more powerful, it's cheaper, it's easier to upgrade and repair, it has a better keyboard, more ports, a bigger screen, and more. And only one drawback – the lack of mobility. So, what is the best laptop for hacking?

Best laptop for hacking

Panel Self-refresh is a technology by which the display displays a picture when there is no video signal, and changes it at the request of the GPU.

eDP also supports the integration of additional digital packages into the video signal, which allows other interfaces to be implemented on the display board. For example, you can add a microphone, webcam, touch surface, USB hub. This reduces the number of conductors in the cable to connect to the system board and reduces the cost of parts and maintenance.

Unlike LVDS, eDP reduces the total number of lines required for data transmission. And all without loss of quality and with clarity control!

In the next few years, I think the eDP standard will push outdated LVDS from the market. For clarity, I will give a table comparing the technical characteristics of interfaces.

Full HD matrices on the eDP interface are much cheaper than those with LVDS support. This also needs to be taken into account, but for me the choice was not so simple.

In the meantime, I settled on a 15.6-inch diagonal matrix.


Now you need to select the motherboard. It is she who will dictate her rules for supporting (or lack thereof) interface and other equally important connectors.

To choose a motherboard, you need to decide on its form factor. The mini-ITX, Mini-STX and thin mini-ITX formats are best suited to a fifteen-inch matrix.

Mini-ITX implies a motherboard with dimensions of 170 × 170 mm and support for desktop RAM. These boards have a 24-pin power connector from a standard ATX power supply, and the height of the interface connectors is about 4 cm.

Mini-STX is a fairly new motherboard form factor. Significantly smaller than mini-ITX at 147 x 140mm. The advantages include power supply from an external 19 V power supply. Disadvantage: the RAM slots are located vertically relative to the board, the connectors on the rear panel are made in two rows, which increases its size. Of course, they can be soldered, but this contradicts the original requirements for universality.

Thin mini-ITX – 170 x 170mm, same size as mini-ITX. But unlike it, the height here is one interface connector. In addition, such a board can be powered by an external 19 V power supply. My choice fell on the ASRock H110TM-ITX R2.0 motherboard.

HP Pavilion 15

HP Pavilion 15 is an ultraportable laptop that provides high performance, has a 15.6 inch full HD display, very useful for professionals who work in cybersecurity and hacking. The notebook supports many types of connections, including 1x USB 3.1 Type C Gen 1, 2x USB 3.1 Gen 1, 1x HDMI, etc. Pavilion 15 has an integrated webcam with a dual array camera, a digital microphone. Bydefault, the laptop comes with Microsoft Windows 10 Home 64-Bit operating system.

The weight is 4.08 pounds, so it’s quite easy to carry from place to another. This HP laptop has a built-in webcam with a dual array, a digital microphone. The laptop has a backlit keypad and numeric pad, helping you to type comfortably. The HP notebook comes with a solid state drive of 512 GB, which helps in penetration testing tasks. It also supports wireless communication standards like Bluetooth and Memory type like DDR4 SODIMM. The laptop has Intel Uhd Graphics with shared graphics memory, which helps in running a dual OS like Windows 10 and Kali Linux.

Lenovo IdeaPad

Lenovo IdeaPad is a good laptop to work on Kali Linux. It is one of the best options to have 14.0″ LED with an anti-glare display. This machine is AMD Ryzen 5 3500U processor that enables hackers to work seamlessly without any hassle.

When we talk about storage, such a laptop has SSD of 256GB and RAM of 8GB. It is sufficient for storing high-quality images and videos. Furthermore, you do not need an external hard drive. However, if you like to increase internal storage space, you can easily do it later on.

The design of this Lenovo IdeaPad is quite impressive compared to other laptops. Its weight is 3.3 pounds, and hence you can carry anywhere you want.

The battery life of Lenovo IdeaPad has 7 hours of battery life that enables you to work without interruption. You do not need a GPU for playing high-quality video as this laptop is equipped with AMD Radeon Vega 8 Graphics.

Podcasts are one of the simplest types of content. Unlike vlogging, you don't need expensive equipment. Let's talk about the best way to start by choosing the best laptops for podcasting.

Best laptops for podcasting 2022

How to record your first podcast: choosing equipment and software

Today, many people call podcasts the new radio. There is some truth in this: podcasts are attracting an ever-larger audience, they are listened to at home, in the car, on the subway on the way to work. The most important difference between a podcast and radio is that anyone can create their own, and for this you don’t even need special expensive equipment. We tell you how to choose the right equipment and software for recording podcasts, how much it can cost.

Computer or laptop: do not chase performance

Of course, you can also record a podcast from your smartphone, but this will give you a very entry-level product at the output. For better recording, a computer is indispensable. Unlike, for example, streaming, a podcast does not need powerful and productive equipment – it is enough to limit yourself to a simple and reliable laptop. The requirements for the characteristics are not high: for example, you can not pay much attention to the video card and be content with the integrated chip, it will not affect the recording of the podcast in any way.

The processor does not have to break performance records either, an Intel Celeron / Intel Pentium Silver chip (or a similar model from AMD) is enough to record a podcast. When choosing the amount of RAM, it is better to give preference to a laptop with 8 GB of memory (in extreme cases, at least 6 GB) – so the computer can easily cope with multitasking.

If you're planning on recording podcasts outside of your home, the portability of your laptop will also be important, so opt for a lighter model so you can comfortably move around the city with it. There are many models weighing around 1 kg – you will definitely have plenty to choose from. For example, Acer Swift 1 weighs only 1.3 kg and has a thickness of 1.5 cm – it will fit in almost any bag or backpack. Plus, the laptop has a well-implemented cooling system: it is quiet even under load, so no heart-rending howl of fans will be recorded.

Microphone: a simple buttonhole is enough

Almost everything depends on the sound quality in a podcast — you won’t be able to keep the audience even with the most interesting topic and the coolest guest if your conversation is accompanied by crackling, noises and echoes. The sound quality is directly affected by the microphone – let's talk about them in more detail.
For starters, there should be as many microphones as there are people in the conversation. If you're new to the world of podcasting, don't buy a port studio or mixing console right away: if your new hobby doesn't get you going, you'll be sorry for the money spent.

Start with a simpler solution – a USB microphone or a regular lavalier. Fundamentally, except for the form factor and connection method, they do not differ from each other: both start at about a thousand rubles for a decent entry-level model. Among lavalier microphones, for example, Boya BY-M1 can be distinguished – this is a budget and fairly high-quality device that will cost you about 1,500 rubles.
Pay attention to the interface: if you are going to write podcasts through a laptop, options with a regular 3.5 mm jack will do, if on a smartphone, it is better to look for a suitable USB or Lightning option.

However, microphones differ not only in connection method, but also in design: dynamic and condenser microphones can be distinguished here. For a beginner, it is definitely better to stop at the first option: such microphones have low sensitivity, therefore they “eat up” extraneous sounds, noises and echoes. Condenser microphones are extremely demanding on sound quality and room acoustics.

There is no universal advice on a microphone brand – you can look at the products of Audio-Technica, Behringer, Sennheiser, AKG.

Are you thinking of beginning your career as a podcaster for enjoyment? It is likewise suitable for spreading information. In order to start podcasting you will require a powerful computer and some other gear for that. So, nowadays I am reviewing some best laptops for podcast recording for you so you can choose one for yourself. You will need an ideal computer with great storage, a proper size display screen, and an effective processor for podcasting. But this is not all. Additionally, you should take into consideration some other factors as well such as battery life, memory space, and price. So, check them all out!

ASUS ROG Zephyrus-S17 GX701

A powerful, durable laptop with a unique design that lets you get more out of your games. Comes with the ASUS Aura RGB Lighting system, so you can personalize your keyboard, case, mousepad, and more to match your mood. Powered by the latest Intel Core i7-8750h processor and NVIDIA GeForce RTX2080 graphics, the S15 is ready for the most challenging tasks. The keyboard and trackpad are backlit for convenient typing and gaming, while a large display offers a vibrant and immersive viewing experience. With two USB-C ports, one HDMI port, and a Thunderbolt 3 port, the S15 is equipped to connect to multiple devices simultaneously. The S15 also features a fingerprint sensor for added security, and it can be personalized with your favorite ROG gaming keycaps.

Apple MacBook Pro

You can do editing on a 13-16 inches MacBook. However, using 13 inches notebook will best for travel also.

Design :

This laptop comes with a black gloss body and a 16 inches display screen. Also, the screen contains narrow bezels with a webcam in the middle. This Apple laptop has a 9th generation processor of MAC and 512GB storage. And the MacBook Pro is 16 inches in all.

Display :

Its screen is 16 inches with an eye retina display. The high definition display gives bright white colors and profound black color results. Also, the IPS panel display helps to protect your eyes from irritation. Its brightness is also 500 astounding nits.

Keyboard :

This 16 inches device comes with a scissors tactile keyboard. Also, its keys have a long travel distance. These keys are quick and respond finely. You will also find a touch bar at the top center of the keyboard. It helps you get shortcuts. Moreover, you will also get a fingerprint secret log in here.

Audio :

The audio quality is also excellent on this laptop, as I said earlier. There are six speakers audio system on the computer. You will enjoy thrilling sound in high volume. Also, you will enjoy lower work as well.

What’s the difference between Artificial Intelligence, Machine Learning, and Data Science?

Artificial Intelligence – AI

In the global human sense, AI is the broadest term. It includes both scientific theories and specific technological practices for creating programs close to human intelligence.

Machine Learning – ML

AI section actively applied in practice. Today, when it comes to using AI in business or manufacturing, Machine Learning is most often meant.

ML algorithms usually work on the principle of a learning mathematical model that performs analysis based on a large amount of data, while conclusions are drawn without following rigidly defined rules.

The most common type of task in machine learning is supervised learning. To solve this kind of problems, training is used on an array of data, for which the answer is known in advance (see below).

What does AI stand for

Data Science

The science and practice of analyzing large amounts of data using all kinds of mathematical methods, including machine learning, as well as solving related problems related to the collection, storage and processing of data arrays.

Data Scientists are data scientists, in particular, analyzing using machine learning.

Neural network

One of the Machine Learning methods. An algorithm inspired by the structure of the human brain, which is based on neurons and the connections between them. In the process of training, the connections between neurons are adjusted in such a way as to minimize the errors of the entire network.

A feature of neural networks is the presence of architectures suitable for almost any data format: convolutional neural networks for analyzing pictures, recurrent neural networks for analyzing texts and sequences, autoencoders for data compression, generative neural networks for creating new objects, etc.

At the same time, almost all neural networks have a significant limitation – they need a large amount of data to train them (orders of magnitude more than the number of connections between neurons in this network). Due to the fact that recently the volume of data ready for analysis has grown significantly, the scope of application is also growing. With the help of neural networks, today, for example, image recognition problems are solved, such as determining the age and gender of a person from video, or the presence of a helmet at a worker.

What does AI stand for?

Artificial intelligence is a technology, or rather a direction of modern science, which studies ways to train a computer, robotic technology, and an analytical system to think intelligently like a person. Actually, the dream of intelligent robotic assistants arose long before the invention of the first computers. Artificial intelligence (AI), machine learning, and neural networks are terms used to describe powerful machine learning-based technologies that can solve many real-world problems. While computers originally lacked functions such as thinking and making informed decisions, in recent years, several important discoveries have been made in the field of AI technology and related algorithms. An important role is played by the increasing number of large samples of various data available for training AI – Big Data.

AI technology overlaps with many other fields, including mathematics, statistics, probability theory, physics, signal processing, machine learning, blockchain, computer vision, psychology, linguistics, and brain science. Issues related to social responsibility and the ethics of AI creation attract interested people in philosophy. The motivation for the development of AI technologies is that tasks that depend on many variable factors require very complex solutions that are difficult to understand and difficult to manually algorithmize. Modern machine learning and AI technologies, coupled with properly selected and prepared “training” data for systems, can allow us to teach computers to “think” for us – to program, compose music, analyze data and make independent decisions on their basis.

Artificial intelligence is the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings. The term is often applied to a project for the development of systems endowed with human-specific intellectual processes, such as the ability to reason, generalize, or learn from past experiences. In simple terms, AI is a crude mapping of neurons in the brain. Signals are transmitted from neuron to neuron and, finally, are output – a numerical, categorical or generative result is obtained.

Description of an artificial neuron

An artificial neuron is a mathematical function conceived as a model of biological neurons, a neural network. Artificial neurons are elementary units in artificial neural networks. Artificial neural networks were created as a mathematical model of the human brain. To do this, scientists Warren McCulloch and Walter Pitts had to develop a theory of the activity of the human brain. In it, individual neurons are living cells with a complex structure. Each neuron has dendrites – branched processes that can exchange signals with other neurons through synapses, as well as one axon – a larger process responsible for transmitting impulses from the neuron. Some synapses are responsible for the excitation of a neuron, some for inhibition. The impulses that it will transmit to other neurons will also depend on what signals and through what synaptic connections will come to the “input” of the neuron.

Probably, every systems or business analyst at some stage of his career thinks that it would be nice to get a professional certificate. There is a number of books dedicated to this topic – CBAP book and study materials are probably the best – but in this article I will try to answer the question – is it necessary and why?

What kind of certification is it?

There are several organizations in the world that allow business analysts to obtain certification and thereby confirm their professional level. I have looked at the most common organizations and certificates, namely:

International Institute of Business Analysis (IIBA). Offers certifications for analysts of all levels, from beginner ECBA to seasoned CBAP professionals.

Certified Analytics Professional (CAP) also offers two levels of certification.

The Project Management Institute (PMI) is best known for its Project Manager certifications. But they also offer PMI-PBA certification for business analysts.

The International Requirements Engineering Board (IREB) offers multiple levels of CPRE certification for requirements analysts, which is more suitable for IT analysts.

The International Qualification Board for Business Analysis (IQBBA) offers two levels of certification: entry-level analyst and advanced analyst.

Basically, these certificates are positioned for specialists in business analysis, but in our country they are also considered as confirmation of the level for system analysts, requirements analysts, software analyst, etc. There is a huge field for discussion, but I’m not talking about that.

Why is this needed?

I think that every analyst, having delved into the subject, will be able to find an answer to this question. I have considered three, the most frequently cited reasons, in principle, for any certification:

certified professionals earn more;
preparation for certification helps to organize your knowledge and allows you to identify gaps / gaps in the profession;

certification is such a way to prove to yourself that you are cool)

Let’s take a closer look. I launched a survey in communities and analyst chats and collected about four dozen responses about what analysts themselves think about this.

Do you recommend that business analysts get certified and why?

I recommend getting certified. But before that, the specialist should evaluate his capabilities and the very need to pass the exam for the standard in the current period of his career. Because it is important to clearly understand your expectations from certification: is this particular certificate suitable, what benefits it will bring in the work both to the specialist himself and to the employer. In addition, it is worth checking if there is an easier and faster way to get the expected benefits, and assess whether it will be possible to allocate time to prepare for certification, if it is still needed.

Certification is useful for consolidating knowledge and improving the quality of your artifacts in real work. In addition, reliance on theory helps to steer the discussion in a constructive direction, be it a speech at a conference or a meeting within the team. Another not obvious advantage of certification is the allocation of dark and light areas in their own competencies. That is, the standard helps to understand what the specialist has already succeeded in, and what needs to be improved, which topics are completely new. He can draw up an individual development plan in accordance with the standard, demonstrate his strengths to the manager and understand what new skills need to be mastered in order to request the corresponding tasks.

But you shouldn’t consider certification as a tool to raise wages in your current job. However, the specialist can agree with the manager about the payment or the allocation of working hours to prepare for the exam. From the point of view of the manager, the presence of a certificate will not be decisive, but it will definitely distinguish the employee among hundreds of others.

What methods of preparation for exams would you recommend?

Any theory will vanish if it is not worked out in practice. There is no need to memorize anything – it will be useless both for passing the exam and for your development. To prepare, a specialist should consistently study the standard and immediately look for tasks for applying the knowledge gained. And in case of any doubt, whether he is doing the right thing or how best to act in a situation, refer to the standard as a reference, find the necessary information and apply it.

A community of like-minded people also helps with the preparation, who also began to prepare for the certificate you have chosen. If no one is around, then create this movement yourself within the company or region. Lively discussion and outside opinions will have a beneficial effect on both motivation and the end result.


The volume of the gaming market in the world in 2015, according to various analytical agencies, is from $ 85 to $ 90 billion. For comparison, the mobile game Candy Crush Saga earned the same $ 1.3 billion in 2014. And one single game Space Invaders earned $ 13.9 billion for all time. The game was released in 1971 for arcade machines. This is the first game in history to attract large investments.

As an example of the most profitable MMORPG game, Konstantin cited World of Warcraft (WoW), which has earned $ 8.5 billion to date.


There are two fundamentally different approaches to creating games.

On the one hand, there is the path of game development agency with large teams of specialists working on many projects. On the other hand, there is the path of indie teams where each member can fulfill many roles. In large companies, specialists have a stable salary, social. package. At first, indie development may not have any money at all, but there is a chance, if the project goes off, to get a share in a successful company and, as a result, generate large amounts of income – millions of dollars a month. Although, it is worth noting that such a success is a rather rare occurrence in the industry.


In the gaming industry, you can create, develop games, or you can engage in so-called “operating”, when a company launches third-party games or its own games, earning money from it.

Everything related to the work of a game designer refers specifically to the area of ​​development, except certain details like figuring out how to get an online gambling license. Operation issues were considered at the next lecture, which is part of a series of events dedicated to the gaming industry. On April 20, a lecture “Working in the gaming industry: operating a game” was delivered by Vyacheslav Utochkin, director of educational programs for the gaming industry at the VSHBI.


The development team can be conventionally divided into three broad categories: techies, artists, and ideologists.

Techies: programmers, web developers, mobile developers, system administrators, database administrators, etc. These are all specialists responsible for the technical part of the product. As a rule, these are the most highly paid specialists, a novice programmer can immediately earn 60-70 thousand rubles. per month. An experienced programmer can receive 150 thousand rubles. a month or more.

Artists: 3D modelers, 2D game concept art creators, texture designers, animators, illustrators, designers, etc. These are the specialists responsible for the visual component of the game.

Ideologists: game designers and producers. These are the specialists who create the game and manage the development.

A game designer is a person who comes up with a game himself. But it is worth mentioning that in large companies a game designer creates a game that was actually invented by an investor / customer. The customer can be the management of the company, a real investor or producer.

It is worth noting that there are development producers who determine the direction of development, and there are operating producers.

In addition to specialists from the three main areas, which make up 90% of the team composition, there are many others. Project managers who are responsible for solving problems on time and under specified conditions. Testers responsible for finding bugs. By the way, getting into a gaming company as a tester is a relatively easy way to get into the gaming industry.


It’s normal for an indie team to consist of just a few people who “save on buns” and enthusiastically make their game. A typical set of indie team members: programmer, artist, game designer. Such teams can outsource a significant part of their work to inexpensive outsourcing.

As an example of an indie team consisting of one person, Konstantin brought a friend of his who created a clone of the game 2048 on his own. The key feature of its implementation was the visualization of the gameplay not in numbers, as in the original, but in the form of city districts. As a result, City 2048 received 1.5 million installs on major mobile platforms. And now it brings its creator a monthly income equal to the level of several programmer’s salaries. At the same time, the only thing that had to be paid for at the stage of creation was 10 thousand rubles. for the music to an outsourced composer.

Speech analytics tools are destroying the only defense against robots taking over the world: the notion that machines cannot understand human feelings. Going far beyond separating calls into “good” or “bad,” Emotional Intelligent AI (Artificial Intelligence) in speech analytics tools analyzes customer sentiment to tell if you are providing first-class “customer service” and whether your customer is truly happy.

Speech analytics can provide insight into the issues your customers call most often, provide real-time analytics of agent behavior, and track changes in “subtle” metrics (check this for details https://callgear.com/).

We spoke with two of the leading developers in the speech analytics market to learn more about how speech analytics works and why these tools are worth your attention.


Debt collectors (collectors), who were among the first to use speech analysis software in their practice, use it not only to ensure that agents comply with regulatory requirements (the law), but also to improve the quality of customer service.

You will be surprised, but yes, even debt collectors care about how you feel emotionally as it depends on whether they can persuade you to pay the debt.

In some companies, agents are required to provide a statement of compliance at the start of a call, such as a healthcare provider explaining the patient’s privacy policy. The speech analysis software can notify the agent with a reminder if he has not done so within a specified time.

“The algorithm is based on the absence of communication phrases in the dialogue. Speech analytics in real time allows just tracking this trigger until the desired phrase is voiced,” our interlocutor explained.
The ability to track calls in real time is even more important for organizations that provide legal advice or, say, advice on insurance benefits. Speaking about cases, our interlocutor referred to a quality control manager in a company that provides HR consultations to enterprises. So, the client of the company has been instructed to supervise the agents who must provide information very accurately or be liable for damages if the client tries to file an insurance claim and there is a problem with enrollment or compliance.

“One of the problems is that we are really having complex dialogues in terms of the process. We have 19 different business scenarios, presented in script format, which must be consistently processed by operators.”
Most speech analysis tools provide complete transcriptions (transcripts, transcripts) and call recordings, as well as post-call analysis that evaluates the quality of service. Leading platforms provide real-time analytics that can send alerts to a manager or manager, or retrieve a specific article from the knowledge base for an agent.

For example, if an agent is trying to sell a product, and a customer refers to a competitor’s product or promotion, the software might push a corresponding offer from the CRM system so the agent can counter-offer: “Well, we can make you a better offer. Here’s our latest campaign. … “.

In addition to helping CC in assessing common KPIs, such as FCR (First call resolution), speech analytics provides a deep dive into the question that we all simply cannot resist asking our clients: “How did I serve you? ? Are you happy? ”

Case study: after using a speech analytics tool, a well-known player in the consumer goods market discovered a product defect after KC’s speech analytics software cited a recurring complaint about a very specific problem as the main reason for the sharp increase in call volume.

“Noting the surge in requests to the CC for a specific product defect, the company conducted a study on social networks and the problem was confirmed.”
When it comes to sales, companies are constantly honing sales processes and scripts. Using voice analytics tools to view calls that ended in a successful sale, one of the largest infrastructure security vendors created a project to help vendors increase sales.

“They just analyzed the calls that ended in a sale. As a result of the analysis, patterns and understandable patterns were identified in the conversations of successful salespeople. This allowed us to significantly improve the process and boost the sales department.”
Analytics can also help a company address internal customer support gaps such as knowledge / competency gaps or excessive call transfers.

Sugar Land IT consulting services is a type of outsourcing in which experts in the field of information, computer or Internet technologies provide advice to businessmen in order to optimize processes and increase the overall efficiency of commercial activities.

In the modern world, all people are more or less oriented in computer science.
However, the speed of development of the IT industry is such that a manager dealing with his current affairs is unable to keep track of the latest inventions, ideas, concepts. In this case, it is advisable to resort to the advisory support of narrow specialists.

Business IT consultants provide an objective, independent perspective to help Sugar Land companies utilize their IT resources and investment to their full potential. Information technology consulting, also called IT consulting, computer consultancy, computing consultancy, technology consulting, business and technology is a service that Preactive IT Solutions has offered Sugar Land businesses for more than 12 years. We are a leading provider for IT consulting, offering services to Sugar Land, Sugar Land, Fort Bend County. In fact we are the experts in Sugar Land IT Support & Cloud Computer Consulting for small and large Sugar Land Businesses.

With an experienced approach to IT consulting, IT services feature a wide set of IT offerings available – and competitive rates on its IT consulting services. Preactive IT Solutions is a leader in practical business strategies and technology.

Sugar Land IT consulting services

Our features include a live IT help desk, regulatory compliance, cloud computing, remote monitoring and easy management of your users and fully managed IT support. You can count on IT Solutions to remove the headache of your company’s IT management, so you can focus on what you do best. You can have all your computers and servers in your Sugar Land office or in the cloud. Either way, our IT solutions in Sugar Land can be customized, as we are the leading IT consulting firm in Sugar Land and Sugar Land. We would be happy to offer you our top-notch IT consultancy for your convenience.

One of our Sugar Land IT consultants will be happy to meet with you and show you how we can remove the burden of IT concerns for Sugar Land business owners and ensure that you receive the best IT consulting services in Sugar Land from the best IT company in the area.

IT services for growing businesses in Sugar Land

IT consulting service was founded over a decade ago. IT specialists keep up with the changes in the IT world and with constant certifications in the latest IT solutions.

Outsourcing IT management to a single IT consultant probably isn’t the best solution for your Sugar Land-based company. You need a fully established and capable Sugar Land IT consultant. Preactive IT Solutions offers the experience, scalability, resources and flexibility to support growing IT needs. In addition, large IT management companies are not always able to offer the level of responsiveness and accessibility that the Sugar Land corporate IT setup needs. Reliable IT management solutions for companies based in Sugar Land and the Sugar Land area are our specialty. Our IT team is large enough to implement and manage your business IT needs, yet small enough to offer you the personal service you expect from a Sugar Land IT consultant firm that manages your valuable digital assets.

When does a company need IT consulting?

When a company is about to take the business to a higher level and recommendations for specific activities are required. A common business problem is that the entrepreneur at the beginning of the project has no idea what steps and difficulties he will have to face. In this case, contacting an expert will help to build the intelligent planning process in accordance with the available models.
To organize a complete management infrastructure of the enterprise. Including with the remote location of branches and the use of remote employees. A knowledgeable IT consultant will help you choose the most modern and financially optimal dispatching solution. The selection of offers in this market is too extensive for a layman to understand.

Intellectual support of specific business projects from A to Z. In this case, consultants begin with an analysis of real opportunities and future prospects, choose an information platform to ensure the most effective project management and accompany the process until completion.
Ensuring business information security. Starting from the banal selection of anti-virus solutions to protecting the company’s IT infrastructure from DDoS and hacker attacks.

Instagram targeting is a very effective advertising tool and should not be neglected by any
Facebook marketing agency
. Let’s deal with everything in order. We have prepared for you step-by-step instructions on how to launch an official Instagram advertisement.

For someone who has never encountered official Instagram ads, the target seems to be a terrible monster. Personal account, Public page, Ads Manager, a bunch of Facebook and Instagram, like the Serpent Gorynych, are intertwined into one ball, and it is not clear from which side to approach them and which head to chop off first.

Instagram targeting is a very effective advertising tool and should not be neglected.

Let’s deal with everything in order. We’ve prepared a step-by-step guide for you on how to launch an official Instagram ad.

Create a public FB page

You already have a Personal Facebook account. First, we need to create a Public page for your company or product based on it. To do this, in the left column we find Create Page.

We click, and we are thrown to create a page.

Here we choose what suits you according to your Instagram marketing services strategy. We fill in the initial information. Do not be afraid to make a mistake in your choice – you can always change the data in Settings later. You can immediately design a public page – place a banner or fill in the information, if you like, to make it beautiful. Or you can leave it blank if you only need this page to post ads on Instagram.

Your created Public Page will be shown to the left of the news feed, below your Personal Account.

Linking Instagram

Now we need to link your Instagram Account to the newly created Public Page.

To do this, go to your Public page and click Settings in the upper right upper corner.

On the page that opens, find and click on Instagram Ads.

To add your Instagram account, click Add Account, enter your Instagram Username and Password, and then click Submit.

Create an ad

Now you can start creating your ad. To do this, in the upper right corner, click on the triangle and select Create advertisement in the drop-down menu.